Terms and Conditions
These General Conditions will expressly regulate the relationships arising between GESTION INTEGRAL DE ALMACENES, SL, (hereinafter, the “Store”) with CIF B63730071, registered on 02.09.1996 in the BARCELONA Mercantile Registry, Volume 28888, Folio 0070 , Sheet 145736, inscription 1, whose registered office is at C / Industria, 13 Polígono Ind. El Pedregar cp 08160, and third parties (hereinafter, “Users”) who register as users and / or purchase products (hereinafter, the “Products”) through the online store of the official website of GIA GROUP www.groupgia .com (hereinafter, the “Store”).
1. Condiciones generales
1.1 This Legal Notice establishes the general conditions of use (hereinafter, “General Conditions”) that regulate the use of the information society services that GIA GROUP makes available to Users through the Store. In this way, access to and use of the Store implies that the User accepts it in its entirety and undertakes to fully comply with the General Conditions in force at all times. In this way, the User is authorized to use the Store only in accordance with these General Conditions, as well as with the instructions, recommendations or particular conditions that are indicated in each specific case.
1.2 Access to the Store is free, except for the cost of connection through the telecommunications network provided by the access provider contracted by the User.
1.3 Every User who accesses the Store as a User must be at least 18 years old.
1.4 GIA GROUP reserves the right to modify the Store and its contents, including these General Conditions, at any time and without prior notice, so we recommend reading them before each access and navigation through the Store.
1.5 The User agrees, in general, to use the Store to purchase the Products and to use each of the Store’s services diligently, in accordance with the law, morality, public order and the provisions of these Conditions General, and you must also refrain from using it in any way that could damage the image, interests and rights of GIA GROUP or third parties, or that could injure or cause damage to the goods and rights of GIA GROUP, its suppliers, Users or in general from any third party. Likewise, the User agrees not to perform any act in order to prevent, damage, disable, overload or impair the normal operation and enjoyment of the Store, or to prevent, in any way, the normal use by Users or the operation of it.
1.6 In the event that you breach these General Conditions or in GIA GROUP we reasonably suspect that you are breaching them, GIA GROUP reserves the right to limit, suspend or terminate your access to the Store, adopting any technical measure that is necessary for that purpose. Likewise, GIA GROUP reserves the right to decide, at any time, on the continuity of the services it provides through the Store.
2. Products and prices
2.1 GIA GROUP reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, GIA GROUP may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, GIA GROUP reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered in the Store.
2.2 The Products included in the Store will correspond in the most reliable way possible that the web visualization technology allows to the Products actually offered, however, the User must take into account that the photographs, graphic or iconographic representations and relative videos to the Products, as well as trade names, trademarks or distinctive signs of any kind contained in the Store have an indicative purpose and, consequently, are not exhaustive. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in € (Euros) and include VAT, unless otherwise indicated.
3. Payment method for the products
3.1 Within a maximum period of 1 business day (twenty-four hours) from receipt of the order, GIA GROUP will send an email to the User, confirming the purchase. Said email will assign a reference code for the purchase, and will detail the characteristics of the Product, its price, shipping costs and the data of the different options to make the payment of the Products to GIA GROUP.
3.2 The User who purchases a product through the Store must make payment through the payment systems specifically detailed in the Store.
3.3 GIA GROUP will archive the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is completed.
3.4 The order confirmation sent by GIA GROUP is not valid as an invoice, only as proof of purchase. GIA GROUP will send the corresponding invoice together with the Product.
3.5 In the event that, due to circumstances of force majeure, a Product is not available after the purchase has been made, GIA GROUP will inform the User by email of the total or partial cancellation of the order. The partial cancellation of the order does not give the right to the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.
4. Right of withdrawal
4.1 The user has a right of withdrawal (unilateral abandonment of the contract) by which he can contact GIA GROUP via email at email@example.com and withdraw from the purchase within a maximum period of seven (7) days working from receipt of the Product. The Product must be sent together with the duly completed return sheet and a copy of the delivery note or invoice, in the same state in which it was delivered and must keep the instructions, documentation, accessories and its original packaging and labeling, running to User charge the direct cost of returning the product. Said return will be made in accordance with the instructions that GIA GROUP indicates to the User in response to their notification of the exercise of withdrawal. The User must return the Product within a maximum period of seven (7) business days from when GIA GROUP indicates the form of return.
4.2 The withdrawal entails the refund of the amount paid. For this, the CLIENT must indicate on the return sheet the number and the holder of the credit card. The payment will be made through the same card used for payment, bank account, within a maximum period of fifteen (15) days from the receipt by GIA GROUP of the notification of withdrawal.
4.3 The costs of returning the product and subsequent shipping are the responsibility of the buyer, except in the case of errors on the part of GIA GROUP.
4.4 The right of withdrawal may not be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.
5. Defective warranty
5.1 The products of www.groupgia.com (GIA GROUP) are guaranteed in terms of their quality.
5.2 GIA GROUP will be liable for lack of conformity (Guarantee).
5.3 The process for a claim of defective product is:
Send a photo of the defective product to firstname.lastname@example.org
Indicate the defect of the product.
Indicate the number and date of the order (essential requirement).
Name and contact telephone number.
5.4 In the event that GIA GROUP believes it appropriate, the product will be collected at your home at no additional cost to the customer. In this case, GIA GROUP will contact the client to indicate how to proceed.
5.5 In the case of return for defective material due to a manufacturing fault, GIA GROUP will replace the material with a new one or with another of the same category. In no case will the amount paid by the customer be returned, but a valid credit will be issued for future purchases
6. Customer service
6.1 For any incident or claim, the User may send an email to email@example.com
7. Home delivery service
7.1 The territorial scope of sales through the Store is exclusively for the territory of Spain, so the delivery service will only be available for that territory. The Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified, the estimated delivery time being 3-4 days.
7.2 The GIA GROUP delivery service is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or non-permanent addresses.
7.3 GIA GROUP will charge the shipping costs that correspond to each order, based on its weight and place of delivery and based on the rates available on the website itself.
8. Intellectual and industrial property
8.1 The User acknowledges that all the elements of the Store and each of the Products, the information and materials contained therein, the arrangement of the Store’s contents (sui generis right on the database), its graphic design (look & feel), the underlying computer programs (including source codes), as well as the different elements that make up the Store (texts, graphics, photographs, videos, sound recordings, etc.), are protected by intellectual property rights and industrial of the GIA GROUP itself or its licensors. Regarding the distinctive signs included in the Store (trademarks and trade names), they are the property of GIA GROUP.
8.2 The General Conditions in no way attribute to the User with respect to said industrial and intellectual property rights any other right other than those specifically contemplated therein.
8.3 For this purpose, by means of these General Conditions, except in those cases in which it is legally permitted, the User is expressly prohibited from reproducing, transforming, modifying, disassembling, performing reverse engineering, distribution, rental, public communication, placing at the disposal, extraction and / or reuse of the Store, its contents and / or the distinctive signs of GIA GROUP. The User must use the materials, elements and information that he accesses through the use of the Store solely for his own needs, committing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.
8.4 The User must refrain from circumventing or manipulating any technical devices established by GIA GROUP or by third parties in the Store.
9. Limitation of liability
9.1 The User acknowledges and accepts that the use of the Store is carried out at all times under their exclusive risk and responsibility, for which GIA GROUP is not responsible for the misuse or improper use that may be made of the Store. For this purpose, GIA GROUP will only be responsible for the damages that the User may suffer from the use of the Store, when said damages are due to our malicious action.
9.2 GIA GROUP will not be responsible for damages of any kind caused to the User’s computer equipment by viruses, worms, Trojans or any other harmful element. The User acknowledges that the use of the Internet network supposes the assumption of a risk that their computer equipment may be affected by the elements mentioned above. To this end, it corresponds to the User, in any case, the availability of adequate tools for the detection and elimination of harmful electronic programs.
9.3 GIA GROUP will not be responsible for damages of any kind caused to the User that cause failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the Store service during the provision of the same or with previous character. In this regard, the User acknowledges that access to the Store requires services provided by third parties outside the control of GIA GROUP (for example: telecommunications network operators, access providers, etc.) whose reliability, quality, continuity and operation does not correspond to GIA GROUP.
10. Data protection
10.1 In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data and its implementing regulations, we inform you that the data you provide us through the registration form, as well as the relevant of the transactions and / or consultations carried out, will be incorporated into a file owned by GIA GROUP, for their treatment by this company with the exclusive purpose of developing and executing the sale, the personalized attention of the products and services that you acquire, as well as any other service necessary or related to the purchase through the Store.
10.2 All the information that we request is mandatory, so that the omission of any of them could make it impossible for us to manage your purchase or provide the requested services. We ask you to notify us immediately of any modification of your data so that the information contained in our files is updated at all times and does not contain errors. In this sense, the User declares that the information and data that he has provided us are exact, current and truthful.
10.3 Unless otherwise indicated during the registration process, the User expressly consents that their data may be processed by GIA GROUP to send them commercial information about our products and services, as well as third party companies linked to GIA GROUP, by post, email, SMS, or any other equivalent electronic means of communication, as well as that your data be processed to perform segmentation and / or create profiles with the same purpose.
10.4 The User may at any time exercise the rights of access, rectification, opposition or cancellation by contacting GIA GROUP, at the aforementioned address, or by email to firstname.lastname@example.org, accompanying in any case a copy of their ID or official document that proves your identity.
11.1 GIA GROUP will facilitate the use of personal passwords to the user who registers as such in the Store. These passwords will be used to access the services provided through the Store. The User must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from their violation or disclosure. For security reasons, the password for telematic access to the services linked to the Store may be modified at any time by the User. The User agrees to notify GIA GROUP immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.
12.2 If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the User may freely destroy the cookies. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Store.
13.1 The use of the Store is governed and interpreted in accordance with Spanish law. In the event that any of the provisions contained in these General Conditions is declared void, it will be withdrawn or replaced. In any case, said declaration of nullity will not affect the validity of the rest of the provisions contained in these General Conditions.